Refund and Returns Policy

We want you to be completely satisfied with your purchase from KpopCollections.co.nz. If for any reason you are not, we offer a returns process as outlined below:

1. Conditions for Returns

• Items must be returned within 14 days of receipt.
• Returned goods must be unopened, unused, and in their original packaging with all included accessories and promotional items.
• Items must be in resaleable condition, without damage or visible wear.
• Proof of purchase (order confirmation or receipt) is required.

2. Store Credit Only

• Refunds are issued as store credit only, which can be used for future purchases on our website.

3. Return Shipping Costs

• Return shipping costs are the responsibility of the buyer.
• We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

4. Non-Returnable Items

• Certain items, such as sale or clearance items, gift cards, and personalized products, are not eligible for return.

5. Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us within 7 days of receipt, and we will work with you to resolve the issue, including replacement or store credit as appropriate.

6. Contact Us

For any questions about our refund and returns policy, please contact us at [email protected].

Effective Date: 1/02/2025

Explore our full range of Kpop Albums brought to you by Kpop Collections – your trusted Kpop Shop in NZ. We stock the top Kpop groups, including limited editions, photobooks, and fan favourites. Everything is sourced directly from our Korean Kpop suppliers and shipped from New Zealand. Start building your collection today!